Refund policy

At Frizka, we strive to ensure that every purchase brings joy to your home. If you are not completely satisfied with your order, we're here to help.

Return Policy

We offer a 14-day return window from the date of delivery for eligible products.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.
  • It must be returned in its original packaging with all tags, accessories, and inserts intact.
  • The product must not show any signs of use, damage, or alteration after delivery.
  • A valid order confirmation or proof of purchase is required.

How to Request a Return

To initiate a return, please email us at info@frizka.com or frizkahomedecor@gmail.com with:

  • Your Order Number
  • Reason for the return
  • Photographs of the product (if damaged, defective, or incorrect)

Our Customer Support team will review your request and respond within 2–3 business days.

If your return request is approved, we will provide you with a return authorization and a shipping label.

Please securely pack the product in its original packaging and keep it ready for dispatch. Frizka does not provide reverse pickup services. Customers are required to arrange and ship the package to the address shared by our support team.

Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, kindly notify us within 48 hours of delivery by emailing info@frizka.com or frizkahomedecor@gmail.com.

Please include:

  • Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging (if applicable)

Once your request has been verified, we will first arrange for a replacement of the product, subject to availability. If a replacement is not available, a refund will be processed to your original payment method after the returned product has successfully passed our quality inspection.

Please note that some of our products are made to order. For such products, the replacement may take 20–30 days, as mentioned on the respective product page. For any assistance regarding your replacement, please contact our Customer Care at +91-9987552600.

Change of Mind Returns

We do not accept returns or offer monetary refunds for products due to a change of mind, personal preference, or if you no longer wish to keep the item.

However, if the product is unused, in its original condition, and the return request is approved by Frizka, we may, at our sole discretion, issue a Frizka Gift Card for the value of the returned product instead of a refund.

The Gift Card can be redeemed against any future purchase on www.frizka.com.

Please note:

  • The returned product must successfully pass our quality inspection.
  • Shipping charges (if any) are non-refundable.
  • Frizka reserves the right to refuse returns that do not meet our eligibility criteria.

Return Shipping

Frizka does not offer a reverse pickup service.

  • Customers are responsible for arranging the shipment of approved return packages through a reliable courier service.
  • If the return is due to a damaged, defective, or incorrectly delivered product, Frizka will reimburse reasonable courier charges upon submission of a valid courier receipt or provide alternative instructions, where applicable.
  • Courier charges for returns due to a change of mind or personal preference shall be borne by the customer.

Exchange Policy

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we will process a refund (for eligible damaged, defective, or incorrectly delivered products) or issue a Frizka Gift Card, as applicable.

Non-Returnable Products

The following items are not eligible for return or exchange:

  • Personalized or customized products
  • Gift cards
  • Products purchased during clearance or final sale
  • Products that have been used, washed, damaged after delivery, or returned without their original packaging
  • Products returned after the 14-day return period

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled. After delivery, the order will be governed by this Return & Refund Policy.

Refund Policy

Refunds are applicable only for products that are received damaged, defective, incorrectly delivered, or where a return has been approved by Frizka due to an error on our part.

Once we receive the returned product, it will undergo a quality inspection.

If the return is approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges paid at the time of placing the order are non-refundable unless the return is due to a damaged, defective, or incorrectly delivered product.

If you have not received your refund within 10 business days after receiving confirmation from us, please contact us at info@frizka.com or frizkahomedecor@gmail.com.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Email: info@frizka.com
Alternate Email: frizkahomedecor@gmail.com
Phone: +91-9987552600